Returns & Exchanges
We want you to love your JP JOHNPAN eyewear.
If for any reason you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
How to Return an Item
Returning your JP JOHNPAN eyewear is simple.
To initiate a return or exchange, please contact our Customer Care team at sales@jpjohnpaneyewear.com within 14 days of delivery.
Our team will guide you through the return process and provide the necessary shipping instructions.
We offer a convenient, trackable return service, allowing you to follow your parcel throughout its journey.
Return Shipping Fees
Return shipping is available at the following rates:
| Destination | Return Fee |
|---|---|
| European Union | €10 |
| United Kingdom | €10 |
| United States | $20 |
| Rest of the World | $20 |
Please note that returns containing more than two items may incur additional shipping charges depending on the total shipment weight.
If you choose our arranged return service, the applicable shipping fee may be deducted from your refund with your prior agreement.
Alternatively, you may arrange your own return shipment at your expense.
Where goods are defective or do not conform to the sales contract, the necessary return costs and remedies will be handled in accordance with applicable consumer protection law.
Return Conditions
To be eligible for a return, items must be returned in their original condition, without signs of wear or damage, and with their original packaging and accessories.
We recommend securely packaging your eyewear to prevent damage during transit.
Refunds
Once your return arrives at our facility, our team will inspect and process it within 1–2 business days.
Following approval, your refund will be issued to the original payment method used for your purchase.
You will receive an email confirmation once your refund has been processed.
Please allow up to 10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange your eyewear for another model, please contact our Customer Care team.
Exchanges are available for items of equal or higher value, subject to availability. If the selected item is more expensive, the price difference must be paid before the exchange is completed.
Need Assistance?
For any questions regarding returns, exchanges, or refunds, please contact us at sales@jpjohnpaneyewear.com.
Our Customer Care team will be happy to assist you.