No, creating an account is not required. You can complete your purchase as a guest.

However, registering for a JP JOHN PAN account allows you to manage your orders more conveniently and receive updates on new collections and exclusive offers, subject to your communication preferences.

We aim to dispatch all orders as quickly as possible. Orders placed before 12:00 PM (GMT) on business days are typically dispatched the same day, while orders placed after this time are dispatched on the next business day.

All JP JOHN PAN orders are shipped worldwide via DHL, with complimentary shipping to over 190 countries.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to follow your shipment directly through DHL.

If you have not received your confirmation email, please check your spam folder or contact our Customer Care team at sales@jpjohnpaneyewear.com.

If you have received an incorrect item, please contact our Customer Care team at sales@jpjohnpaneyewear.com, including your order number and a brief description of the issue.

Our team will review your request and guide you through the next steps to resolve the matter as quickly as possible.

If an incorrect item was sent due to an error on our part, JP JOHN PAN will cover the associated return shipping costs.

At JP JOHN PAN, quality and craftsmanship are at the heart of everything we do. Every piece of eyewear undergoes careful quality control before being dispatched.

If you receive an item that is damaged, defective, or not in perfect condition, please contact our Customer Care team at sales@jpjohnpaneyewear.com, providing your order number, a description of the issue, and photographs of the item.

Our team will review your request and guide you through the appropriate next steps.

Where a product is confirmed to be faulty, we will arrange a repair, replacement, or refund, as applicable under consumer protection laws, at no additional cost to you.

Your statutory consumer rights remain unaffected.

You may request a return within 14 days of receiving your order.

To initiate a return, please contact our Customer Care team at sales@jpjohnpaneyewear.com.

For full details regarding returns, exchanges and applicable shipping fees, please visit our Returns Policy page.

To arrange a return, please contact our Customer Care team at sales@jpjohnpaneyewear.com within 14 days of receiving your order, quoting your order number.

Our team will guide you through the return process and provide the necessary shipping instructions and return label.

Please ensure that your eyewear is securely packaged, preferably in its original packaging, with all accessories included.

Our tracked return service is available at the following rates:

• European Union: €10

• United Kingdom: €10

• United States: $20

• Rest of the World: $20

Additional charges may apply to returns containing more than two items, depending on shipment weight.

Once your return has been received and inspected, we will process it promptly and notify you by email.

For further information, please refer to our Returns Policy or contact our Customer Care team.

Selected styles from previous collections and exclusive collaborations may still be available upon request.

Please contact our Customer Care team at sales@jpjohnpaneyewear.com, specifying the style you are interested in. Our team will be happy to check availability and assist you.